1.1 Shipments are usually delivered within 5 – 7 working days. Deliveries are made in EU only, to the postal address indicated by the User in the purchase order, while the territories of Campione d’Italia, Livigno, San Marino and Città del Vaticano are explicitly excluded. It is understood that the address indicated by the User in the purchase order is considered for shipping address and that this can not be modified in any way after the completion of the purchase process. The User is solely responsible for the address provided for shipping. In order to avoid fraud, the carrier in charge of the delivery reserves the right to check the identity of the User by checking an identity document, which demonstrates the coincidence of the order and payment data. For the same purpose, the User must provide a telephone number – preferably mobile – that may be used during the transaction or shipment, as well as the indication of the name on the intercom or bell at the delivery address.
1.2Delivery times are those indicated during the purchase process. In the case of omitted indication of a specific delivery date, it will take place no later than 30 (thirty) days from the confirmation of the order by Via della Moda.
1.3 Upon delivery of the Products to the appointed carrier, an e-mail confirming the shipment will be sent to the User containing, where possible, the tracking code with which to check the shipment status on the carrier’s website. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.
1.4 Delivery is deemed completed when the Product is made available to the User at the address specified in the purchase order. No delivery to the floor.
1.5 In case of impediments to delivery due to force majeure, Via della Moda can not be held responsible in any way.
1.6 In the event that the Product is not delivered or is delivered late, the User may submit a complaint to Via della Moda by e-mail to the following e-mail address: firstname.lastname@example.org, indicating the number and date of the order as reported in the order confirmation e-mail in addition to data on the invoice where it was issued. Via della Moda will examine the complaint and communicate the result to the User as soon as possible and in any case within 30 (thirty) days from the date on which the complaint was filed. If it appears that the non-delivery or delay in the same is attributable to Via della Moda and are not due to the impossibility of delivering already settled previously, fortuitously or force majeure:
in case of non-delivery, Via della Moda will proceed to
reimbursement of sums paid by the User, as soon as possible and in any case within 30 (thirty) days from the date of filing the claim. The reimbursement amount will be communicated by e-mail and credited via the same payment method used by the User, unless otherwise agreed between the parties, or by voucher. However, it is understood that Via della Moda declines all responsibility for any delays in crediting the reimbursement that depend on the management system of the payment method used by the User, by the Via della Moda bank itself or by the User’s bank. The possibility of the User to adhere to the current commercial offers remains unaffected;
in case of delivery with a delay of more than 30 (thirty) days compared to the specific delivery term indicated on the Site or, when this is not present, with respect to the maximum term of 30 (thirty) days from the one following the dispatch of the order. If the User still wishes to retain the purchased Products, Via della Moda will proceed with the reimbursement of any sums paid by the User for shipping costs, as soon as possible and in any case within 30 (thirty) days from the date of presentation of the complaint. If, however, the User does not wish to retain the Products, the preceding paragraph will apply.