1. The User who has purchased Products through the Site has the right to withdraw from the contract concluded with Via della Moda, without any penalty and without specifying the reason, within 14 (fourteen) days from the date of receipt by the User or a third – different from the carrier and specifically designated by the User during the purchase process of the Product – by which means the date of delivery of the last product, in the event that the products subject of the supply are delivered within the scope of a delivery. To exercise the right of withdrawal, the User is required to inform Via della Moda of his decision to withdraw from the contract concluded with an explicit declaration in any form, sent via email to for faster procedure you may wait for an e-mail from our customer service with instructions to prepare the goods to be returned, but is not obligatory.Do not use the C.O.D. delivering method. (Such packages can not be accepted.) You will have to bear the direct cost of returning the goods. Via della Moda is responsible for the return only in case of faulty or incorrect products.

To this end, the User may use the withdrawal form provided for in Annex I, Part B, D.Lgs 21/2014 available in the appropriate section of the Site called “Disclosure Information”,

The use of the aforementioned withdrawal form is optional and not mandatory and the declaration can be in any form. In this declaration, for faster and eaisier procedure the User must  in any case indicate the order number as reported in the order confirmation e-mail and the order date, in addition to data relating to the invoice where it was issued, this obligation is not an essential requirement to effectively exercise the right to cancel. User must return to Via della Moda by direct delivery or shipment, using a carrier of his choice and you will have to bear the direct cost of returning the goods, without undue delay and in any case within 14 (fourteen) days from the date of communication of withdrawal, the Products purchased, accompanied by any accessories. The products must be sent according to the directive sent by e-mail to the address highlighted and specifying the return identification number. Should the return be sent to a different address or if the return ID of Via della Moda is missing, it will no longer be able to guarantee management in the times specified above.

The deadline is met if the User sends the Product back before the expiration of the period of 14 (fourteen) days from the date of communication of the withdrawal. For any information contact Via della Moda by telephone or by e-mail to the e-mail address:

2. The substantial integrity of the Products to be returned constitutes the necessary condition for the exercise of the right of withdrawal. We will give
a full refund for products returned that are suitable for resale. Customers are entitled to check the product, but not to use it. (For instance, shoes can be tried on at home but not worn outside.)  The User is responsible for the decrease in the value of the goods resulting from a handling of the Products other than that necessary to establish the nature, characteristics and functioning of the same. To this end, it is advisable to return the Products appropriately packaged in their original packaging or in packaging equally suitable for transport.


3. Without prejudice to the points 1, 2, above, Via della Moda will proceed to reimbursement of the amounts paid by the User, this also means the costs related to delivery – without undue delay and in the shortest possible time and, in any case, within 14 (fourteen) days from the date on which Via della Moda became aware of the exercise of the right of withdrawal by the User; reimbursement may be suspended until receipt of the Product or until the User demonstrates to have returned the Product, if previously. Via della Moda is not obliged to reimburse the surcharges and / or extra non-standard delivery costs that the User may have paid in addition to those of the ordinary delivery service. The refund amount will be communicated by e-mail and credited via the same payment method used by the User or by voucher, at the discretion of the User.  The possibility of the User to adhere to the commercial offers in progress remains unaffected.

4 .The right of withdrawal is excluded in the event that the sale relates to tailor-made or customized products or which by their nature can not be returned or are liable to deteriorate or expire rapidly.

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